Service or Disservice?

Service or Disservice

An investigation into the impact of Customer Relationship Management (CRM) on service delivery in the Adult Careers Service in England)
September 2011

The report outlines the findings of a study into the impact of Customer Relationship Management (CRM) on the quality of the customer relationship and service provided in a career information and guidance setting.

Read the article here

The report outlines the findings of a study into the impact of Customer Relationship Management (CRM) on the quality of the customer relationship and service provided in a career information and guidance setting.

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