An investigation into the impact of Customer Relationship Management (CRM) on service delivery in the Adult Careers Service in England)
September 2011
The report outlines the findings of a study into the impact of Customer Relationship Management (CRM) on the quality of the customer relationship and service provided in a career information and guidance setting.
The report outlines the findings of a study into the impact of Customer Relationship Management (CRM) on the quality of the customer relationship and service provided in a career information and guidance setting.