Terms and Conditions

last updated on 28th October 2020.

Please read these conditions carefully before placing an order with Creative Career Coaching, Liane Hambly Associates. By placing an order through this site you agree to be bound by these conditions.

1. Definitions

In this document the following words shall have the following meanings:

  • “Buyer” means the organisation or person who buys Goods from the Seller;
  •  “Goods” means the articles to be supplied to the Buyer by the Seller;
  •  “Seller” means Creative Career Coaching, Liane Hambly Associates.

2. General

Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these terms and conditions.

Any variation to these terms and conditions (including any special terms and conditions agreed between the parties including without limitation as to discounts) shall be inapplicable unless agreed in writing by the Seller.

Nothing in these Conditions shall effect the statutory rights of any Buyer dealing as a consumer.

3. Availability

As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.

Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

4. Price and Payment

All prices are inclusive of legally applicable VAT.

Payment of the Price is via STRIPE or BACS and due before the despatch of goods.

The Seller reserves the right to grant, refuse, restrict, cancel or alter terms at its sole discretion at any time.

5. Receipt of Payment

When you place an order to purchase a product from the site you will receive a confirmation E-mail. The order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you.

By using the website to purchase goods, you consent to receive sales invoices electronically. Should you wish to receive a paper copy of the invoice, please use the website contact form.

6. Right of Cancellation

Your statutory rights are as follows:

Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you receive the goods purchased.

You must inform the seller of your decision to cancel your order via the website contact form. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired. You will then be contacted to arrange the return of goods.

7. Effects of Cancellation

You must send the goods within 14 days from the day on which you communicate your cancellation.

We will reimburse all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery available to you, no later than 14 days from the day on which we receive the returned goods. You will not incur any fees as a result of such reimbursement.

You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).

8. Exceptions to the Right of Cancellation

The right of cancellation does not apply to:

  • the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery;
  • the supply of goods made to your specifications or clearly personalized;
  • the supply of digital content (including apps, digital software, ebooks, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;
  • the delivery of newspapers, journals or magazines with the exception of subscription contracts for the supply of such publications; and

9. Our Voluntary Returns Guarantee

Without prejudice to your statutory rights, the Seller provides you with the following voluntary returns guarantee:

All products from the Seller’s site can be returned within 30 days of receipt of the products if the products are complete and are in an unused and undamaged condition. This voluntary returns guarantee does not apply to digital products or software which are not supplied on a tangible medium (e.g. on a CD or DVD).

If you return products according to this voluntary returns guarantee, we will refund to you the purchase price already paid by you, but not the delivery costs of your initial purchase. Likewise the transport risk and return costs are borne by you. This returns guarantee does not affect your statutory rights and therefore does not affect your right of cancellation as described above.

10. Product Information

The descriptions and images shown on this site are as accurate as possible. However, to the extent permitted by applicable law, we do not warrant that the product descriptions available on the Site are accurate, complete, reliable, current, or error-free.

11. Customs

When ordering products for delivery outside of the UK you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from the Seller, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

12. Our Liability

The Seller will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time.

13. Amendments to the Conditions of Sale

We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

14. Warranty

Where the Goods are found to be defective, the Seller shall replace defective Goods free of charge within the warranty period if acceptable from the date of delivery, subject to the following conditions;

  • the Buyer notifying the Seller in writing immediately upon the defect becoming apparent;
  • the defect being due to faulty design, materials or workmanship;

The Seller shall be entitled in its absolute discretion to refund the Price of the defective Goods in the event that the Price has already been paid.

15. Intellectual Property Rights

The Buyer agrees to comply with the copyright statements accompanying each product (see product copyright statements)

16. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusion jurisdiction of the English courts.

16. Waiver

If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.