Terms and Conditions

Last updated on 16th January 2024.

Please read these conditions carefully before placing an order with Creative Career Coaching, Liane Hambly Associates. By placing an order through this site you agree to be bound by these conditions. You should also view these Terms and Conditions alongside our Data Privacy Policy which you will be directed to when making a purchase from the website and which can be found here: https://creativecareercoaching.org/privacy-policy/

1. About us

We are Liane Hambly Associates and we operate the website Creative Career Coaching: https://creativecareercoaching.org/

1.1 Contacting us

To contact us, you can email us at: sales@creativecareercoaching.org or you can use the ‘Contact Us’ web form on the site: https://creativecareercoaching.org/contact/

2. Definitions

In this document the following words shall have the following meanings:

  • “Buyer” means the organisation or person who buys Goods from the Seller;
  •  “Goods” means the articles to be supplied to the Buyer by the Seller;
  •  “Seller” means Creative Career Coaching, Liane Hambly Associates.

3. Our contract with you

These Terms and Conditions (Terms) apply to the order by you and supply of Services by us to you (Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

3.1 Entire agreement

The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

3.2 Language

These Terms and the Contract are made only in the English language.

4. Placing an order and its acceptance

Please follow the onscreen prompt to place your order. Each order is an offer by you to buy the services specified in the order (Services) subject to these Terms.

4.1 Correcting input errors

Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order (and any specification submitted by you) is complete and accurate.

4.2 Acknowledging receipt of your order

After you place your order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5.3.

4.3 Accepting your order

Our acceptance of your order takes place when we send an email to you to accept it (Order Confirmation), at which point and on which date (Commencement Date) the Contract between you and us will come into existence. The Contract will relate only to those Services confirmed in the Order Confirmation.

4.4 If we cannot accept your order

If we are unable to supply you with the Services for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Services, we will refund you the full amount.

5. Availability

As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.

Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

6. Price and payment

Payment for the Services is in advance. We will take your payment upon acceptance of your order. All prices are inclusive of legally applicable VAT.

Payment of the Price is via STRIPE and due before the despatch of (or access to online) goods.

The Seller reserves the right to grant, refuse, restrict, cancel or alter terms at its sole discretion at any time.

6.1 Receipt of Payment

When you place an order to purchase a product from the site you will receive a confirmation E-mail. The order Confirmation E-mail is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you or grant access to online content.

By using the website to purchase goods, you consent to receive sales invoices electronically. Should you wish to receive a paper copy of the invoice, please use the website contact form.

7. Right of Cancellation

Your statutory rights are as follows:

Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you receive the goods purchased.

You must inform the seller of your decision to cancel your order via the website contact form. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired. You will then be contacted to arrange the return of goods.

If your cancellation is for an online subscription/ membership related to the purchase of a product, you can cancel this directly on the site by cancelling your membership subscription. However, the cancellation will not take effect until the date of the next payment.

7.1 Effects of Cancellation

You must send the goods within 14 days from the day on which you communicate your cancellation. If you choose to cancel an online subscription, you will still be charged for the subscription period (see clause 8.2 below).

We will reimburse all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery available to you, no later than 14 days from the day on which we receive the returned goods. You will not incur any fees as a result of such reimbursement.

You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).

7.2 Exceptions to the right of cancellation

The right of cancellation does not apply to:

  • the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery;
  • the supply of goods made to your specifications or clearly personalized;
  • the supply of digital content (including apps, digital software, ebooks, MP3, etc) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started;
  • the delivery of newspapers, journals or magazines with the exception of subscription contracts for the supply of such publications
  • the supply of digital content accessed through the membership site/subscription model which will not take effect until the time of the next payment

8. Charges

In consideration of us providing the Services you must pay our charges (Charges) in accordance with this clause 9. The Charges are the prices quoted on our site at the time you submit your order. Our Charges may change from time to time, but changes will not affect any order you have already placed.

9. Complaints

If a problem arises or you are dissatisfied with the Services, please Contact us by using the website ‘Contact Us’ form or by emailing: sales@creativecareercoaching.org

10. Product information

The descriptions and images shown on this site are as accurate as possible. However, to the extent permitted by applicable law, we do not warrant that the product descriptions available on the Site are accurate, complete, reliable, current, or error-free.

11. Intellectual property rights

All intellectual property rights in or arising out of or in connection with the Services (other than intellectual property rights in any materials provided by you) will be owned by Us.

The Buyer agrees to comply with the copyright statements accompanying each product (see product copyright statements).

12. How we may use your personal information

We will use any personal information you provide to us to:

  • provide the Services
  • process your payment for the Services; and
  • inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.

We will process your personal information in accordance with our Data Protection Privacy Policy, the terms of which are incorporated into this Contract.

13. Customs

When ordering products for delivery outside of the UK you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from the Seller, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

14. Our Liability

The Seller will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.

14.1 Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time.

If an event outside of our control takes place that affects the performance of our obligations under the Contract:

  • we will contact you as soon as reasonably possible to notify your; and
  • we will arrange a new date for performance of the Services with you after the Event is over.

15. Amendments to the Conditions of Sale

We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

16. Warranty

Where the Goods are found to be defective, the Seller shall replace defective Goods free of charge within the warranty period if acceptable from the date of delivery, subject to the following conditions;

  • the Buyer notifying the Seller in writing immediately upon the defect becoming apparent;
  • the defect being due to faulty design, materials or workmanship;

The Seller shall be entitled in its absolute discretion to refund the Price of the defective Goods in the event that the Price has already been paid.

17. General

Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties including without limitation as to discounts) shall be inapplicable unless agreed in writing by the Seller.

Nothing in these Conditions shall effect the statutory rights of any Buyer dealing as a consumer.

17.1 Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusion jurisdiction of the English courts.

17.2 Waiver

If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.

17.3 Severance

Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

17.4 Third party rights

The Contract is between you and us. No other person has any rights to enforce any of its terms.